FAQ

Frequently Asked Questions

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Are your products made to order?
Yes. Each item is made to order once your purchase is placed. This approach helps reduce overproduction and allows us to focus on quality and intentional production.

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How long does production take?
Most orders are produced within 2 to 5 business days before shipment. Production times may vary slightly during holidays or periods of high demand.

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How long does shipping take?
Shipping times depend on your location and the shipping method selected at checkout. After production, most domestic orders arrive within 3 to 7 business days.

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Do you accept returns or exchanges?
Because our products are made to order, we do not accept returns or exchanges for buyer’s remorse, incorrect size selection, or change of mind. Please review the size guide carefully before ordering.

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What if my item arrives damaged or incorrect?
If your order arrives damaged, misprinted, or incorrect, please contact us within 14 days of delivery with your order number and photos of the issue. We will review the problem and make it right.

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How do I choose the right size?
Each product page includes a size guide to help you choose the best fit. We recommend comparing the measurements to a favorite item you already own.

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Are your garments high quality?
We select garments based on comfort, print quality, and overall feel. Select products are offered in premium or organic cotton options to support a more elevated standard.

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How can I contact you?
You can reach us anytime through our contact page or by email at info@usa250.clothing.